Terms of service

These Terms of Service describe the terms that apply when you use the Cultivico online store, website, and related services.

Overview

The Cultivico online store and website are operated by AeroQ Limited ("Cultivico," "we," "us," or "our"). AeroQ Limited operates this store and website, including related information, content, features, tools, products, and services (the "Services").

Our store is powered by Shopify. These Terms of Service, together with policies referenced in them (the "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully. They include important information about legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use or access the Services.

Access and Accounts

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have reached the age required to enter into a binding contract under applicable law.

To use the Services, including browsing the store or purchasing products or services, you may be asked to provide information such as your email address, billing information, payment information, and shipping information. You represent and warrant that the information you provide is accurate, current, complete, and that you have the right to provide it.

You are responsible for maintaining the security of your account credentials and for activity conducted through your account. You may not transfer, sell, assign, or license your account to another person without our prior written consent.

Products

We make reasonable efforts to accurately display and describe our products. Product colors, appearance, dimensions, and other visual characteristics may vary depending on your device, display settings, manufacturing tolerances, and product updates.

We do not guarantee that the appearance or quality of products purchased through our store will exactly match how they appear on your screen.

Product descriptions, specifications, pricing, and availability may change at any time without prior notice. We may discontinue products or limit quantities available to any person, geographic region, or jurisdiction.

Orders

When you place an order, you make an offer to purchase products from AeroQ Limited. Where permitted by applicable law, we may accept, decline, limit, or cancel an order.

Your order is not accepted until we confirm acceptance and successfully process payment. Review your order carefully before submitting it, as we may not be able to accommodate cancellation or modification requests after processing has begun.

If we cancel or materially modify an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided with the order. Returns and exchanges are subject to our Refund & Return Policy.

Unless otherwise agreed, products purchased through our consumer store are intended for personal or household use and not for unauthorized commercial resale.

Prices and Billing

Prices, discounts, and promotions may change without notice. The price charged for a product will be the price shown at checkout when the order is placed, subject to correction of obvious errors where permitted by applicable law.

Unless otherwise stated, displayed prices may exclude shipping charges, taxes, duties, customs fees, and other charges applicable to your destination.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information, and to update information where necessary so we can complete transactions and contact you about your order.

You represent that you are authorized to use the payment method submitted with your order and agree to pay all charges associated with your purchase.

Shipping and Delivery

Shipping and delivery times are estimates unless expressly stated otherwise. We are not responsible for delays caused by carriers, customs authorities, weather, incorrect delivery information, or events outside our reasonable control.

Shipping terms, delivery estimates, shipping fees, and related conditions are further described in our Shipping Policy.

Nothing in this section limits rights you may have under mandatory consumer protection laws applicable in your jurisdiction.

Intellectual Property

The Services, including trademarks, logos, brand names, text, graphics, product photographs, videos, software, interface designs, and other content, are owned by or licensed to AeroQ Limited and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only. Unless expressly permitted by law or authorized by us in writing, you may not reproduce, distribute, modify, publish, display, transmit, commercially exploit, or create derivative works from materials in the Services.

“CULTIVICO,” associated logos, product names, designs, and slogans may be trademarks or other intellectual property owned by or licensed to AeroQ Limited. You may not use them without prior written authorization.

Shopify’s names, trademarks, logos, and other intellectual property belong to Shopify or its licensors. Other trademarks appearing on the Services belong to their respective owners.

Optional Tools and Third-Party Links

We may provide access to tools or services supplied by third parties. We may not monitor or control these tools, and access is provided on an “as is” and “as available” basis. Your use of third-party tools is at your own discretion and may be subject to additional third-party terms and privacy policies.

We may introduce new features, tools, or resources in the future. Unless otherwise stated, they will form part of the Services and be subject to these Terms.

The Services may contain links to third-party websites, services, platforms, or content. We are not responsible for their content, accuracy, privacy practices, availability, or practices. If you access a third-party website or purchase from a third party, you do so subject to that third party’s terms and policies.

Relationship with Shopify and Privacy

Cultivico is powered by Shopify, which enables us to provide the Services. Purchases made through our store are transactions directly between you and AeroQ Limited. To the extent permitted by applicable law, Shopify is not responsible for products sold by us, our fulfillment of orders, or disputes arising directly between you and AeroQ Limited.

Personal information collected through the Services is handled in accordance with our Privacy Policy. Certain personal information may also be processed by Shopify in accordance with Shopify’s applicable privacy policies.

Because the Services are hosted by Shopify, information may be processed or transferred through Shopify and other service providers in jurisdictions different from your country of residence, subject to applicable privacy and data protection laws.

Feedback

If you submit reviews, suggestions, ideas, proposals, feedback, photographs, or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, display, publish, adapt, and distribute it for purposes including operating, improving, and promoting the Services, subject to applicable law.

You represent that you have the rights necessary to provide Feedback and that it does not infringe third-party rights or violate applicable law.

We may remove Feedback that we reasonably determine to be unlawful, fraudulent, abusive, obscene, misleading, infringing, or otherwise inappropriate.

Errors, Inaccuracies, and Omissions

The Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, or delivery times.

Where permitted by applicable law, we may correct errors, update information, and cancel orders affected by material inaccuracies.

Prohibited Uses and Automated Systems

You may use the Services only for lawful purposes. You may not use them to violate applicable laws, infringe intellectual property rights, commit fraud, distribute malicious software, impersonate others, interfere with security systems, collect personal information unlawfully, send spam, or interfere with the operation or security of the Services.

You may not use automated tools, scraping systems, bots, agents, or other automated technologies to circumvent technical restrictions, security controls, access controls, rate limits, or other measures implemented by us or Shopify.

Automated software, bots, artificial intelligence systems, agents, and other automated technologies that access or interact with the Services must comply with applicable law, these Terms, and available technical restrictions or access instructions. They must not misrepresent themselves as human users, bypass CAPTCHAs, circumvent security controls, or interfere with proper operation.

We may restrict, suspend, terminate, or block access where we reasonably believe these Terms have been violated or where necessary to protect the Services, customers, or systems.

Termination

We may suspend or terminate your access to the Services where reasonably necessary, including where you materially breach these Terms, misuse the Services, engage in fraudulent activity, or create security or legal risks.

Provisions that by their nature should survive termination will remain effective, including provisions regarding intellectual property, liability, indemnification, privacy, governing law, and dispute resolution.

Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. We do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.

To the fullest extent permitted by applicable law, AeroQ Limited and its affiliates, directors, officers, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through them. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including rights granted to consumers under mandatory applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless AeroQ Limited and its affiliates, officers, directors, employees, contractors, licensors, and service providers from third-party claims arising from your unlawful use of the Services, your material breach of these Terms, or your infringement of third-party rights.

General Terms

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

Our failure to exercise or enforce a right or provision under these Terms is not a waiver of that right or provision. These Terms, together with policies incorporated by reference, constitute the agreement between you and us regarding your use of the Services, subject to mandatory rights you may have under applicable law.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise. We may assign or transfer these Terms in connection with a merger, restructuring, sale of assets, corporate reorganization, or transfer of the business, subject to applicable law.

Headings are included for convenience only and do not affect the interpretation of these Terms.

Governing Law

These Terms and any dispute arising from or relating to the Services are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your country or region provide you with additional or non-waivable rights.

Subject to mandatory rights you may have under applicable law, the courts of the Hong Kong Special Administrative Region have jurisdiction over disputes arising from these Terms.

Changes to These Terms

We may update these Terms from time to time. The most current version will be posted on this page.

Where required by applicable law, we will provide notice of material changes. Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

Contact Information

Questions about these Terms of Service may be sent to:

AeroQ Limited
Trading Name: CULTIVICO
Email: support@cultivico.com
Flat 1506, 15/F, Cheung Fung Comm Bldg
21-25 Cheung Sha Wan Rd
Sham Shui Po, Hong Kong