Privacy policy

Personal Information We Collect or Process

“Personal information” means information that identifies or can reasonably be linked to you or another person. It does not include anonymized or de-identified information that cannot reasonably identify or be linked to a person.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

• Contact details, such as your name, address, billing and shipping address, phone number, and email address.
• Financial information, such as payment card and financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, such as your username, password, security questions, preferences, and settings.
• Transaction information, such as items you view, add to a cart or wishlist, purchase, return, exchange, or cancel, and past transactions.
• Communications with us, including information in a customer-support inquiry or other communication.
• Device and usage information, such as information about your device, browser, network connection, IP address, unique identifiers, and how and when you use or navigate the Services.

Personal Information Sources

We may collect personal information directly from you when you create an account, use the Services, communicate with us, or otherwise provide information. We may also collect it automatically through the Services and cookies or similar technologies, from service providers acting on our behalf, and from partners or other third parties.

How We Use Personal Information

Depending on your interaction with us and the Services you use, we may use personal information to:

• Provide, tailor, and improve the Services, including processing payments and orders, managing accounts, remembering preferences, arranging shipping, facilitating returns or exchanges, enabling reviews, and recommending products related to purchases.
• Market and advertise, including sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing advertisements based on activity on the Services.
• Provide security and prevent fraud, including authenticating accounts, helping provide a secure payment and shopping experience, and detecting, investigating, or addressing potentially fraudulent, illegal, unsafe, or malicious activity.
• Communicate with you, including providing customer support and maintaining our business relationship with you.
• Meet legal and policy-related needs, including complying with applicable law or valid legal process and enforcing or investigating potential violations of our terms or policies.

If you register an account, you are responsible for keeping your account credentials safe. Please do not share your username, password, or other access details with others.

How We Disclose Personal Information

We may disclose personal information in certain circumstances, including:

• With Shopify, vendors, and other service providers that perform services on our behalf, including IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to provide marketing services and advertising. These partners use information under their own privacy notices. You may have a right, depending on where you live, to direct us not to share information for targeted advertising based on your activity across merchants and websites. You can exercise applicable choices on our Your Privacy Choices page.
• When you direct, request, or otherwise consent to a disclosure, such as to ship products to you or through social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy; to meet legal obligations or respond to legal requests; to enforce policies; or to protect the Services and the rights of us, our users, or others.

Relationship with Shopify

Shopify hosts the Services and collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located outside your country of residence.

We also use certain Shopify enhanced features that may incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing personal information for those purposes, including responding to requests about that use.

Learn more in the Shopify Consumer Privacy Policy or through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to third-party websites or platforms. If you follow a link to a site that we do not control, review that site’s privacy, security, and other terms. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites or for information shared on public or semi-public third-party platforms.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined in applicable law, personal information of individuals under 16 years of age.

Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure in transit. Please do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on factors such as whether we need it to maintain an account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by law.

• Access / know: Request access to personal information we hold about you.
• Delete: Request deletion of personal information we maintain about you.
• Correct: Request correction of inaccurate personal information we maintain about you.
• Portability: Request a copy of personal information we hold about you or a transfer to a third party in certain circumstances and with certain exceptions.
• Opt out of sale, sharing, or targeted advertising: Depending on your location, request to opt out of activities that applicable privacy laws define as a sale, sharing, or targeted advertising through our Your Privacy Choices page.
• Manage communications: Use the unsubscribe option in promotional emails. We may still send non-promotional messages, such as messages about your account or orders.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will, depending on where you are, treat it as an opt-out request for the device and browser used to visit the website. If we can associate that device with a Shopify account, we will apply the request to the account. Learn more at Global Privacy Control. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals.

You may exercise applicable rights where indicated in the Services or by contacting us below. We may need to verify your identity before processing a request. Where permitted by law, an authorized agent may make a request on your behalf; we may request proof of authorization and direct identity verification. We will respond as required under applicable law. For information about rights related to data processed by Shopify, visit the Shopify Privacy Portal.

Complaints

If you have a complaint about how we process personal information, please contact us using the details below. Depending on where you live, you may have a right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live.

When we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country is determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise available rights, contact us by phone at +86 134 7967 2408 or by email at cultivico@gmail.com.

AEROQ LIMITED
21-25 Cheung Sha Wan Road, Flat 1506, 15/F, Cheung Fung Comm Bldg
Sham Shui Po, Kowloon, Hong Kong SAR