Frequently Asked Questions

Find quick answers about ordering, prices, returns, and refunds. For detailed return eligibility and instructions, please review our Refund & Returns Policy.

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How do I place an order?

Choose the item you wish to order, open its product page, and select “Add to Cart.” Repeat these steps for any additional items, then proceed to checkout.

At checkout, follow the prompts to enter your shipping address and payment details. Credit and debit cards, including Visa, Mastercard, American Express, and JCB, are accepted. After you complete the applicable order confirmation step, a successful order displays a confirmation page with your order number.

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What currency is used?

Prices on our website are displayed in United States Dollars (USD). If you pay with a foreign card, your bank or payment provider converts the total into your local currency at checkout.

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Can I return an item?

You may request a return within 30 days of delivery. To be eligible, the item must be in the same condition in which you received it, unused, in its original packaging, and accompanied by a receipt or other proof of purchase.

To start a return, email support@cultivico.com with your order number and reason for return. Please contact us before sending a product back. Once your return request is approved, customer support will provide return instructions and the applicable return address.

For a change-of-mind return or another reason not caused by a product defect or fulfillment error, customers are responsible for return shipping costs. If an item is damaged, defective, or incorrect, please contact us as soon as possible and include your order number and, where applicable, photographs or videos of the issue.

For complete conditions, including non-returnable items, exchanges, cancellations, and refunds, please read our Refund & Returns Policy.

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How are refunds and exchanges handled?

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund is issued to your original payment method. Your bank or payment provider may take up to 10 business days to process and post it.

If you would like an exchange, please contact us first. In some cases, the fastest option may be to return the original item and place a new order after the return has been approved.

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Need help?

For questions about an order, return, or refund, contact support@cultivico.com.