Refund policy
This policy explains how to request a return, what happens after we receive it, and how to contact us for help.
| At a glance | Details |
|---|---|
| Return request window | Request a return within 30 days of receiving your item. |
| Contact | support@cultivico.com |
| Approved refunds | Issued to your original payment method. Your bank or payment provider may take up to 10 business days to process and post the refund. |
Return eligibility
To be eligible for a return, you must request the return within 30 days of receiving your item. The item must be in the same condition that you received it.
- The item must be unused and in its original packaging.
- Please include a receipt or other proof of purchase.
How to start a return
Email support@cultivico.com with your order number and reason for return.
Please do not send products back before contacting us. Returns sent without prior authorization may not be accepted. If your request is approved, our customer support team will provide return instructions and the applicable return address.
Return shipping
You may be responsible for return shipping costs. Please contact us before sending an item so we can provide the applicable return instructions.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@cultivico.com.
Please include your order number and, where applicable, photographs or videos showing the issue so that we can evaluate your request.
Items that may not be eligible for return
Some items may not be eligible for return because of health, safety, or hygiene considerations. Please contact us if you have questions about the eligibility of a specific product.
Exchanges
If you would like to exchange an item, please contact us first. Depending on the circumstances, returning the original item and placing a new order after the return has been approved may be the fastest option.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for your bank or payment provider to process and post the refund. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@cultivico.com.
Order cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been shipped cannot be canceled and must instead follow the applicable return process.
Need help?
For questions about returns or refunds, contact Cultivico Customer Support at support@cultivico.com.