Shipping policy

Thank you for shopping with Cultivico. Please review the shipping information below before placing your order.

U.S. Shipping Rates

Orders over $25 qualify for free standard shipping. Orders under $25 are charged a $7.99 flat-rate standard shipping fee.

Order Processing and Delivery Estimates

Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed before 5:00 PM EST may begin processing on the same business day. Orders placed after the cutoff time may begin processing on the next business day.

Delivery estimates are provided for reference and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Carriers

We primarily use USPS for standard U.S. orders. Other carriers may be used depending on the destination, product, fulfillment location, and shipping conditions.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email with your tracking number after your order has shipped.

Please allow time for the carrier’s tracking system to update after you receive your tracking number.

Shipping Address Changes

To request a change to your shipping address, contact support@cultivico.com as soon as possible and preferably within 24 hours of placing your order.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address provided at checkout.

Order Cancellation

You can cancel your order at any time before it has been shipped. If your order has already been dispatched, please refer to our Refund Policy for return instructions.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, contact support@cultivico.com with your order number and relevant details.

If visible damage is noticed upon delivery, please reject the package if feasible and contact us promptly. For damaged shipments, retain the packaging and provide photographs of the package and product where possible.

If a package arrives while you are not present, please notify us promptly with photos so we can assist with next steps.

International Shipping

International shipping availability, rates, estimated delivery times, taxes, duties, and other charges may vary by destination and will be shown where applicable during checkout.

Unless otherwise stated at checkout, customers may be responsible for applicable import duties, taxes, customs charges, or other fees imposed by the destination country or region.

Need Help?

For questions about shipping or delivery, email support@cultivico.com.